Updated: 2026-07-30

Thank you for using AnimalLens. If you encounter a problem, want to share feedback, or need information about camera and privacy behavior, this page can help.

Contact

Support email: [email protected]

We will do our best to respond promptly. To help us investigate, include the app version, device model, iOS version, steps to reproduce the issue, and any necessary screenshots. Do not email passwords, identity documents, payment information, or other sensitive personal data.

Frequently asked questions

  1. The camera does not open

Go to iOS Settings → Privacy & Security → Camera and make sure AnimalLens has camera access. If another app is using the camera, close that app and try again in AnimalLens.

  1. The camera preview looks wrong or stops responding

Leave the current camera screen and open it again. If the issue continues, fully close and reopen AnimalLens, and confirm that the system Camera app works normally. Include your device model and iOS version when reporting the issue.

  1. How do I switch cameras?

The live camera screen provides only the front camera and primary rear camera. Tap the camera-switch button to move between them.

  1. Are camera frames uploaded?

No. In the current version, camera frames are processed in real time on your device to create visual effects and analyze the color at the center of the viewfinder. They are not saved or uploaded.

  1. How do I change the app language?

AnimalLens does not provide an in-app language switch. The interface and support page automatically use Chinese or English based on the system language.

Feedback

You are welcome to email feature suggestions, compatibility reports, or content corrections. Simulation results are for education and experience only and are not veterinary, medical, optometric, or purchase-outcome guarantees.

© 2026 AnimalLens